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Shipping Policy

1/ Shipping costs

A financial contribution is requested for the shipment of an order depending on its weight and the country of shipment. 
If a country is not on the list, the customer is requested to contact in order to organize the shipping methods and to agree on the exact prices according to the destination.

Delivery is free, for all orders over 59 euros, in Metropolitan France. 

2/ Expedition 

Delivery will be made by UPS or Mondial Relais with tracked delivery. By UPS, the delivery is made by the direct delivery of the product by digital signature to the recipient announcement. Mondial Relais delivery is made to a relay point chosen by the customer when paying for the order.

The digitized signature of the recipient, as well as its reproduction, or any other indisputable means of secure identification, are proof of the delivery of the parcels and the parties recognize in this signature a legal value identical to that of a traditional signature on paper.

For all orders placed before 10 a.m. Monday to Friday:

  • UPS: the package will leave the same day and will be delivered within 48 hours for metropolitan France.

  • Mondial Relais: the parcel will leave the same day and will be delivered within 72 hours for metropolitan France.

  • UPS for Europe: the package will leave the same day and will be delivered within 5-10 days.

Any delays do not entitle the buyer to claim damages. War, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from his obligation to deliver.

Upon receipt of the Products ordered, the Buyer must verify the conformity of these Products. Any anomaly concerning the delivery (Missing or broken Product, damaged package, etc.) must be reported by the Buyer and must imperatively be notified, on the day of receipt or at the latest on the first working day following receipt, at Medina Honey Customer Service. Any complaint made after this period will be rejected and Medina Honey will be released from all liability.

The Buyer must return it (them) in its (their) packaging and its (their) original packaging according to the conditions of "Right of withdrawal" defined below and within a period of fourteen (14) days from receipt. of the order.

Medina Honey reserves the right to check the returned Product(s), to study the reason for the request and therefore to proceed or not to the free replacement of the Product(s) without no compensation is due. In case of unavailability of the product ordered, the Buyer will be informed of this unavailability. With the Buyer's prior agreement, a product of equivalent quality and price will be offered to him. In the absence of the Buyer's agreement, the latter may, where applicable, be reimbursed at the latest within thirty (30) days of payment of the sums he has paid.

Medina Honey declines all responsibility in the event of non-delivery or delay in delivery due to a case of force majeure, the act of a third party or a fault attributable to the Buyer. In the event of a delay in delivery, the Buyer must report this delay as soon as possible to Medina Honey customer service.

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